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Refund Policy

Here is how the Bukarte product returns process works:

  1. Log in to Bukarte and go to your Orders tab. Tap or click on Return to create a request 
  2. Depending on the kind of product you wish to return, your return request may have to undergo a verification process 
  3. Following verification, you will be required to confirm your decision based on the category of product ordered. Three options are available: 
    • Exchange: Your order will be exchanged for a new identical product of a different size or color 
    • Replace: The product in your order will be replaced with an identical product in case it is damaged (broke
    • n or spoiled) or defective (has a functional problem that causes it not to work) or is not as described 
    • Refund: If the product of your choice is unavailable , or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you (See Step 6)
  4. Keep ready all the requisite items necessary for a smooth returns process — including invoice, original packaging, price tags, freebies, accessories, etc. 
  5. Pickup and Delivery of your order will be scheduled in case of exchanges and replacements 
  6. Refund will be initiated and processed if applicable 
  7. Your request will be fulfilled according to Bukarte’s returns/replacement guarantee